We believe that every patient deserves an individualized health plan. And we have many households dealing with positive viral tests. Cases, hospitalizations, and ICUs are overwhelming our health systems. Our goal is to deliver accurate, responsible and fair action plans for our members and community. Please be patient and understand we are approaching “wartime triage” workflows. Limit elective travel and gatherings. The end is in sight, but we can’t let up the intensity yet. We will return your messages as soon as we humanly can. We appreciate your grace in advance.